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OCESA
FREQUENTLY ASKED QUESTIONS |
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Questions about orders, rules and procedures. |
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 •How do I
place an order? |
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•Can I add
to my existing order? |
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•How do I
place a Customer Pickup order? |
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•How do I
cancel an order? |
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•International
Orders |
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•How much
will shipping be? |
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•How long
does it take to receive an order? |
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•Can you
Drop Ship my order? |
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•What
methods of payment do you accept? |
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•What is
the RMA procedure with your company? |
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| Questions about a particular product | ||||
| Please refer to the support page for merchandise questions (bottom of the page). | ||||
| Questions about the web site | ||||
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•Who
designs the web site? |
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•How do I
place an order? Once you have an account open you can place an order
via telephone, radio, fax or e-mail. To open an account you just
need to fill a quick application which can be found
here•Can I add
to my existing order? If we have not shipped the order, you can add to
it without any problems, just contact your representative and request the
items you need.•How do I
place a Customer Pickup order? Just let us know at the time you
place the order you want to pick it up. Will call/Customer pickup
orders for same day pickup need at least 4 hours advance placement.•How do I
cancel an order? To cancel an order please notify us ASAP.
Special orders cannot be cancelled. If a COD order is refused we
will bill your account for the shipping charges plus 20% re-stocking fee.•International
Orders. International orders will be shipped with the freight
company the customer requests. Please note how we will process the
order but we have no information on duties and taxes that the customer
might incur with the customs office of their country. We are not
responsible if a package does not get though customs for whatever reason.•How much
will shipping be? Every order will have a different shipping charge.
Usually the larger the order the smaller the cost of shipping per item.
You will be notified of the shipping charge before we process the order.•How long
does it take to receive an order? We are currently processing
more than 90% of all orders the same day they are placed (for orders
placed before 1:00PM PST). Transit times vary depending on
destination and delivery method. Please ask your rep if you need the
merchandise for a specific date so you can receive a timely delivery.•Can you
Drop Ship my order? Absolutely. About 20% of our business
is drop shipping directly to our customer's clients. We do blind
shipping so your client never knows who sent the merchandise. Please
let us know if you need drop shipping so we can get your account ready.
We ask all orders to be drop shipped to be faxed or e-mailed to avoid
mistakes or confusion.•What
methods of payment do you accept? We have different payment
options depending on each customer. Net 30, Net 15, Net 10, COD
Company Check, COD Cashier's Check, Paypal, Bank Wire Transfer, Western
Union and Money Gram Transfer are some of the methods we accept.
Please ask your rep to see what methods are available for your particular
account.•What is
the RMA procedure with your company? We try to maintain the
defective ratio of products to a minimum. Most of the merchandise we
sell never has a problem but sometimes there are some items with a
problem. For new OEM products the warranty is directly with the
manufacturer. This applies to phones, accessories, and other items
such as iPods and game consoles and accessories. Other items
manufactured or sold by us with warranty, we will repair or exchange the
product within 30 days of receiving the product back from you.
Please note shipping charges are your responsibility. Please send us
a list of the items so we can issue an RMA number before you send the
merchandise back. Also, please always ask for what warranty an item
has so we can avoid having nasty surprises. |
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