FREQUENTLY ASKED QUESTIONS
Questions about orders, rules and procedures.
|•How do I place an order?|
|•Can I add to my existing order?|
|•How do I place a Customer Pickup order?|
|•How do I cancel an order?|
|•How much will shipping be?|
|•How long does it take to receive an order?|
|•Can you Drop Ship my order?|
|•What methods of payment do you accept?|
|•What is the RMA procedure with your company?|
|Questions about a particular product|
|Please refer to the support page for merchandise questions (bottom of the page).|
|Questions about the web site|
designs the web site?
•How do I place an order? Once you have an account open you can place an order via telephone, radio, fax or e-mail. To open an account you just need to fill a quick application which can be found here
•Can I add to my existing order? If we have not shipped the order, you can add to it without any problems, just contact your representative and request the items you need.
•How do I place a Customer Pickup order? Just let us know at the time you place the order you want to pick it up. Will call/Customer pickup orders for same day pickup need at least 4 hours advance placement.
•How do I cancel an order? To cancel an order please notify us ASAP. Special orders cannot be cancelled. If a COD order is refused we will bill your account for the shipping charges plus 20% re-stocking fee.
•International Orders. International orders will be shipped with the freight company the customer requests. Please note how we will process the order but we have no information on duties and taxes that the customer might incur with the customs office of their country. We are not responsible if a package does not get though customs for whatever reason.
•How much will shipping be? Every order will have a different shipping charge. Usually the larger the order the smaller the cost of shipping per item. You will be notified of the shipping charge before we process the order.
•How long does it take to receive an order? We are currently processing more than 90% of all orders the same day they are placed (for orders placed before 1:00PM PST). Transit times vary depending on destination and delivery method. Please ask your rep if you need the merchandise for a specific date so you can receive a timely delivery.
•Can you Drop Ship my order? Absolutely. About 20% of our business is drop shipping directly to our customer's clients. We do blind shipping so your client never knows who sent the merchandise. Please let us know if you need drop shipping so we can get your account ready. We ask all orders to be drop shipped to be faxed or e-mailed to avoid mistakes or confusion.
•What methods of payment do you accept? We have different payment options depending on each customer. Net 30, Net 15, Net 10, COD Company Check, COD Cashier's Check, Paypal, Bank Wire Transfer, Western Union and Money Gram Transfer are some of the methods we accept. Please ask your rep to see what methods are available for your particular account.
•What is the RMA procedure with your company? We try to maintain the defective ratio of products to a minimum. Most of the merchandise we sell never has a problem but sometimes there are some items with a problem. For new OEM products the warranty is directly with the manufacturer. This applies to phones, accessories, and other items such as iPods and game consoles and accessories. Other items manufactured or sold by us with warranty, we will repair or exchange the product within 30 days of receiving the product back from you. Please note shipping charges are your responsibility. Please send us a list of the items so we can issue an RMA number before you send the merchandise back. Also, please always ask for what warranty an item has so we can avoid having nasty surprises.
Copyright OCESA Manufacturing 2007